Privacy policy

Who is responsible for your data

The data controller is Hello Squad Lda, Lisbon, Portugal. For anything about your data, write to info@squadra.team.

What we collect

When you use the contact form, we receive what you type in it:

• Your name and email address
• Optional details: your company, role and LinkedIn profile, the kind of help you are looking for, and your message
• If you apply to join the collective: your professional background and how you like to work

When you email us, we receive your email address and what you write. Like any website host, our host briefly keeps technical logs (such as IP address and browser type) to keep the site secure and running.

What we do not collect

The site sets no cookies and uses no tracking pixels or advertising. Our fonts are served from our own site.

How we measure visits

We use Plausible Analytics, an EU-based service, to count visits in aggregate: which pages are read, which sites people come from, their country and type of device, and how many contact requests are sent. Plausible uses no cookies, stores no personal data and does not follow you across other websites. Your IP address is only used, together with a daily-changing random value, to tell visits apart, and is never stored. The data is hosted in the EU.

Why we use it, and on what basis

• To reply to your enquiry and, if you want, introduce you to the right members. Basis: taking steps at your request before a possible contract, and our legitimate interest in answering the people who contact us.
• To run an engagement with you as a client or a member. Basis: performing our contract with you.
• To keep invoices and accounting records. Basis: our legal obligations under Portuguese law.
• To send you news from Squadra, only if you have asked for it. Basis: your consent, which you can withdraw at any time with one click or one email.

We share your details with a member of the collective only when it is part of what you asked for, for example an introduction to a fractional leader or a coach.

The services that process it for us

• Netlify: hosts the website and receives contact form submissions
• Plausible Analytics (Estonia, EU): counts visits without cookies or personal data
• Google Workspace: our email
• Airtable: our internal records of clients, members and engagements

Netlify, Google and Airtable are based in the United States. Transfers of personal data to them are protected by safeguards recognised under EU law, such as the EU-US Data Privacy Framework or the European Commission’s Standard Contractual Clauses. We never sell or rent personal data to anyone.

How long we keep it

• Enquiries that do not lead to working together: deleted within 24 months of our last exchange
• Clients and members: kept while we work together, then deleted within 24 months
• Invoices and accounting records: kept for 10 years, as Portuguese law requires
• Technical logs kept by our host: a short period, for security

Your rights, and how to have your data deleted

You can ask to see the data we hold about you, correct it, take a copy, limit or object to how we use it, or have it deleted. To have everything deleted, email info@squadra.team with the subject “Delete my data”. We will delete all the personal data we hold about you within 30 days and confirm when it is done. The only exception is what the law requires us to keep, such as invoices.

If you are not satisfied with how we handle your data, you can complain to the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD), at www.cnpd.pt.

Links to other websites

Our site links to other websites, such as LinkedIn. We are not responsible for how they handle personal data, so please read their privacy policies.

Changes to this policy

If we change how we use personal data, we will update this page and its date first, and ask for your consent where the law requires it.