Laura Kightlinger
Customer Success Officer
Laura is a customer success leader who has built high-performing teams at DocuSign, Qubit and Seismic. At Seismic she grew the international CS team from 3 to 23 people, and from $2M to nearly $50M ARR.
- Previously
- DocuSign · Seismic · Qubit
- Industries
- B2B SaaS
I had the pleasure of working with Squadra who introduced us to Laura, an exceptional Customer success operator who provided strategic insights and actionable advice that significantly impacted our growth trajectory.
More about Laura
She is passionate about helping companies bring their visions to fruition, with a focus on customer and team. She has built teams during phases of rapid growth across the US, Europe and Asia, creating cultures of empathy, accountability and results. Before Seismic, she built Qubit's global CS team from inception to 15 people.
She believes customer success is a culture, not a function, and that every leader in the business must be focused and incentivised on creating successful, not just happy, customers. She has also written and delivered training for CSMs with Sales Impact Academy, Triple Session and Women in Customer Success.
Where Laura makes the difference
Data-driven customer success
Retention forecasting
Cross-functional partnership and alignment
Hiring and developing high-performing teams
Working with Laura through Squadra
Tell us the need
A few lines on the role and the team. We reply personally, usually within 24 hours.
Meet Laura
A first call within the week, free, to check the fit both ways.
Start within two weeks
Part-time, scaled to the gap. No full-time commitment.
More of the collective
Ask for an intro to Laura
Tell us a little about your company and what you need. We'll reply personally, usually within 24 hours.